If you are not 100% satisfied with your purchase, Romosa offers a 14-day return policy from the day you receive your order.

• Items must be returned in their original condition and packaging.
• Used or damaged items do not qualify for a refund.

Please send an email to info@romosaofficial.com including your order number and the items you wish to return. We will provide you a return shipping label.

Please note: Romosa does not cover return shipping fees. The return cost will be automatically deducted from your final refund. 

We are sorry to hear that your gift wasn’t the perfect match. Any gift can be returned or exchanged within 14 days of receipt.

To guide you through the process, please send an email to info@romosaofficial.com. To help us assist you as quickly as possible, please include any details you have (such as the order number or the name of the person who gifted it). Our team will get back to you shortly with the next steps.

We do not offer direct online exchanges. The fastest way to get your desired item is to place a new order straight away and return your original item for a refund.

This ensures you to secure your item before it sells out and minimizes any waiting time.

Once we receive your return, please allow 1 to 14 business days for your refund to be processed. The exact timeframe depends on your chosen payment method.

We currently ship to the following destinations:

• Europe (including the United Kingdom and Switzerland)
• Middle East (Kuwait and United Arab Emirates)
• Australia